Legal

Cancellation and Refund Policy

We understand that plans change. This policy explains how cancellations, rescheduling, and refunds work so you always know what to expect.

Cancellations

24+ hours’ notice: You may cancel your appointment up to 24 hours before the scheduled time without any penalty.
Between 24 and 2 hours before: A 50% late cancellation fee applies. Emergencies are considered on an individual basis.
Within 2 hours of the appointment: The full (100%) service fee is charged, except for emergency situations, which are handled case by case.

Cancelled 24+ hours in advance: Full refund credited to your original payment method within 7–10 business days.
Cancelled 24–2 hours in advance: 50% refund, after deducting the late cancellation fee.
Cancelled within 2 hours: No refund available.
Company cancellations: If we cancel, you’ll receive a complete refund immediately or a credit toward a future appointment — your choice.
No-shows: Clients who do not show up for a scheduled appointment without providing any prior notice will not be eligible for a refund.

Use the link in your Calendly confirmation email, or contact us at support@goodlistener.co or +1 (855) 550-7926.

Good Listener, Inc.
Email: support@goodlistener.co
Phone: +1 (855) 550-7926