1. Introduction
This Cancellation and Refund Policy (the “Policy”) applies to the online appointment booking services offered by Good Listener Inc. (“we,” “us,” or “our”). Please read this Policy carefully. By booking an appointment with us, you agree to this Policy.
2. Cancellation Policy
2.1 Clients can cancel their appointments up to 24 hours before the scheduled time without any penalty.
2.2 If you cancel within 24 hours of the appointment but not less than 2 hours, you will be charged a late cancellation fee of 50% of the service fee, except in cases of emergencies which will be handled on a case-by-case basis. We understand that unexpected situations can arise, and we strive to manage these with empathy and understanding.
2.3 If you cancel within 2 hours of the appointment, you will be charged 100% of the service fee, except in cases of emergencies which will be handled on a case-by-case basis. We understand that unexpected situations can arise, and we strive to manage these with empathy and understanding.
3. Refund Policy
3.1 If an appointment is cancelled at least 24 hours in advance, you will receive a full refund, credited back to your original mode of payment within 7-10 business days.
3.2 If a session is cancelled within 24 hours of the appointment, a 50% refund will be provided, taking into account the late cancellation fee.
3.3 Appointments cancelled within 2 hours of the appointment will not be eligible for a refund.
3.4 If we have to cancel an appointment due to unforeseen circumstances, a full refund will be provided to you immediately, or the amount can be credited towards a future appointment, as per your preference.
3.5 No-shows, i.e., clients who do not show up for their scheduled appointment without providing any prior notice, will not be eligible for a refund.
4. Rescheduling
4.1 Clients may reschedule their appointment up to 24 hours before the scheduled time without any penalty.
4.2 Rescheduling within 24 hours of the appointment time will incur a rescheduling fee of 25% of the service fee.
5. Changes to Policy
We reserve the right to modify this Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. It is your responsibility to periodically check this Policy for updates.
6. Contact
If you have any questions regarding this Policy, you may contact us using the information on our website.
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This Policy is in place to ensure fairness to both the client and our empathetic listeners. Our objective is to provide an empathetic listening service that respects both your time and ours.